Shipping policy

SWIT shipping policy

 

After the order is generated, how to deal with it?

 

Once the order is generated, SWIT will send you an order confirmation email. This shows that we have received the order and payment. We will immediately confirm the product test with the warehouse management staff and prepare for shipment (the product can be shipped as soon as there is sufficient inventory). Brand-new products must be tested and 100% completed before they are delivered to the logistics company. In rare rare cases, if the inventory is insufficient or unavailable and the product is defective, we will contact you immediately to inform the situation, and according to your own wishes, decide whether to continue to wait for the product to be put on the shelf or to refund, we Personal choice will be fully respected.

 

 

Under normal circumstances, the order will be submitted within 1-3 working days for arranging delivery.

 

All orders within the region will receive free delivery service. Orders are generally issued by the designated cooperative logistics company by default. If other logistics companies are required, additional transportation fees will be charged.

 

After receiving the order confirmation, if the customer does not give a detailed explanation, it is generally assumed that the logistics company that SWIT cooperates will deliver the goods. If the customer has any order information that needs to be modified, such as shipping address or order cancellation,SWIT  will fully cooperate with the customer to modify and obtain a full refund.

 

 

order tracking

Once the order is confirmed, we will ship to the customer's designated address within a fixed preparation time. You can check the package delivery status, carrier information, logistics tracking code and update real-time logistics and transportation dynamics on the account order details page. In order to prevent the package from being received after delivery, please ensure that your mailbox and phone are available, and care about the shipping status of your order within a cycle, so as to ensure that you will not miss any package information and have a pleasant shopping experience.

 

If you do not receive the tracking code and confirmation tracking information in the email, please contact us through our email [email protected] We will reply and help you within 6 hours at any time. Please always pay attention to your package transportation. If you don't understand anything, you can get in touch with us at any time, and we will feedback the latest logistics trends to you at any time.

 

 

Incorrect order information

 

After the order is generated, you can modify the order delivery address or change other information of the order at any time before the package is sent out. We will try to confirm and negotiate with the logistics company to change the order information. Please understand that if the package has been sent from the warehouse of the logistics company and is already in transit, it may not be able to be modified successfully, or it will increase time and cost. I hope you have any need to modify, please contact us as soon as possible.

 

For shipping policy, please contact us [email protected]

 

 

Shipping cost and time

North and South America: delivery time is 10-20 working days

 

 

China warehouse (factory)

Support orders from the following countries and regions:

 

Orders in North and South America will receive free delivery services. All orders will be shipped from China to the North and South America.

 

All shipments can be completed within 1-3 working days after the customer confirms. we will be completed within 3 working days.

 

Once all goods (very few) have tariffs or need to be cleared, the customer will bear the customs fees and assist the customs clearance. We can provide technical support and the customer needs to pay import taxes.

 

 

 

Your order appears to have been delivered, but you did not receive it

 

If your waybill number shows that it has been delivered on the transportation company’s website, but you don’t, please do the following:

 

Check if there are other family members signing for receipt in your home, and ask if it was signed by your family members.

If the package is not found, please call the transportation company as soon as possible to report the loss of the package, provide the order certificate and the tracking code of the logistics carrier, and confirm that the package is missing, so that the package can be investigated as soon as possible.

Please contact us as soon as possible through [email protected]